Last Updated: December 2024
Terms & Conditions
1. Introduction
Welcome to AboveTheWings.com ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our online travel booking platform and services. By accessing or using our website, you agree to be bound by these Terms.
2. About AboveTheWings
AboveTheWings Ltd (ATW) is a company registered in England & Wales with registration number 15119005. We operate an online travel portal that connects travelers with accommodation providers, similar to other major travel booking platforms.
3. Services Provided
Our platform provides the following services:
- Online accommodation booking and reservation services
- Travel information and recommendations
- Customer support for bookings and inquiries
- Payment processing for travel services
- User account management and booking history
4. Account Registration
4.1 Account Registration
To use certain features of our platform, you must create an account. You are responsible for:
- Providing accurate and complete information
- Maintaining the security of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized use
4.2 Acceptable Use
You agree not to:
- Use the platform for any unlawful purpose
- Attempt to gain unauthorized access to our systems
- Interfere with the proper functioning of the platform
- Upload or transmit viruses or malicious code
- Violate any applicable laws or regulations
5. Booking and Reservations
5.1 Booking Process
When you make a booking through our platform:
- You enter into a contract directly with the accommodation provider
- You must provide accurate traveler information
- You agree to the provider's specific terms and conditions
- Confirmation emails will be sent to your registered email address
5.2 Payment
Payment terms and conditions:
- Prices are displayed in your selected currency
- Payment is processed securely through our payment partners
- Additional fees may apply depending on payment method
- Prices may be subject to change until booking is confirmed
6. Cancellations and Refunds
6.1 Cancellation Policies
Cancellation policies vary by accommodation provider and are clearly displayed during the booking process. Common policies include:
- Free cancellation up to a specified time before arrival
- Partial refund policies with specific deadlines
- Non-refundable bookings with no cancellation option
6.2 Refund Processing
Refunds, when applicable, will be processed according to the accommodation provider's policy and may take 5-10 business days to appear in your account.
7. Liability Limitations
7.1 Service Limitations
While we strive to provide accurate information, we cannot guarantee:
- Availability of accommodations at all times
- Accuracy of all property descriptions and amenities
- Performance of third-party accommodation providers
- Uninterrupted access to our platform
7.2 Limitation of Liability
To the maximum extent permitted by law, AboveTheWings shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services.
8. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy & Cookies Policy to understand how we collect, use, and protect your personal information.
9. Intellectual Property
All content on our platform, including text, graphics, logos, and software, is the property of AboveTheWings or our licensors and is protected by copyright and other intellectual property laws.
10. Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the modified Terms.
11. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of our services will be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
- Email: legal@abovethewings.com
- Address:AboveTheWings Ltd, England & Wales (Company No: 15119005)
This accessibility statement was last reviewed and updated on December 2024. We will continue to review and update this statement as we make improvements to our platform.
