Last Updated: December 2024
Accessibility Statement
Our Commitment to Accessibility
At AboveTheWings, we are committed to ensuring that our travel booking platform is accessible to all users, including those with disabilities. We strive to provide an inclusive experience that meets or exceeds the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.
1. Accessibility Standards
We are committed to making our website accessible to all users and are actively working to improve the accessibility and usability of our platform. Our goal is to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.
1.1 Current Compliance Status
2. Accessibility Features
Keyboard Navigation
Our platform can be fully navigated using only a keyboard. Use Tab to move forward, Shift+Tab to move backward, and Enter or Space to activate links and buttons
Screen Reader Support
We provide proper heading structure, alternative text for images, and descriptive labels for form elements to ensure compatibility with screen readers.
High Contrast Mode
Our design includes sufficient color contrast ratios and supports high contrast mode for users with visual impairments.
Text Scaling
Users can zoom in up to 200% without loss of functionality or content. Our responsive design adapts to different text sizes.
Focus Indicators
Clear visual indicators show which element has keyboard focus, making navigation easier for keyboard users.
Alternative Formats
We provide alternative formats for important information, including text descriptions for images and captions for videos.
3. Assistive Technologies
Our platform is designed to work with a variety of assistive technologies, including:
- Screen Readers: JAWS, NVDA, VoiceOver, TalkBack
- Voice Recognition Software: Dragon NaturallySpeaking, Windows Speech Recognition
- Switch Navigation: Single-switch and multi-switch devices
- Magnification Software: ZoomText, MAGic, built-in browser zoom
- Alternative Input Devices: Head pointers, mouth sticks, eye tracking systems
4. Known Accessibility Issues
We are continuously working to improve accessibility. Currently, we are aware of the following areas that need attention:
4.1 Areas Under Review
- Some interactive elements may need improved focus indicators
- Color contrast ratios in certain sections are being reviewed
- Alternative text for decorative images is being enhanced
- Form validation messages are being improved for screen readers
4.2 Planned Improvements
- Enhanced keyboard navigation for complex booking flows
- Improved ARIA labels and descriptions
- Better support for voice navigation
- Enhanced mobile accessibility features
5. Third-Party Content
Some content on our platform is provided by third parties, including:
- Accommodation provider information and images
- Maps and location services
- Payment processing interfaces
- Social media widgets
While we strive to ensure all content meets accessibility standards, we cannot guarantee the accessibility of third-party content. We work with our partners to encourage accessibility compliance.
6. Testing and Evaluation
We regularly test our platform for accessibility using:
- Automated Testing: WAVE, axe-core, Lighthouse accessibility audits
- Manual Testing: Keyboard-only navigation, screen reader testing
- User Testing: Feedback from users with disabilities
- Expert Review: Accessibility consultant evaluations
7. Browser and Device Support
Our accessibility features are supported across:
- Browsers: Chrome, Firefox, Safari, Edge (latest versions)
- Operating Systems: Windows, macOS, iOS, Android
- Devices: Desktop computers, tablets, smartphones
- Assistive Technologies: Screen readers, voice recognition, switch devices
8. Accessibility Training
Our development team receives regular training on:
- Web accessibility standards and guidelines
- Assistive technology usage and testing
- Inclusive design principles
- Accessibility testing methodologies
9. Feedback and Support
We Want to Hear From You
If you encounter any accessibility barriers or have suggestions for improvement, please contact us. We are committed to addressing accessibility issues promptly and effectively.
How to Report Issues
- Email: accessibility@abovethewings.com
- Phone: +44 (0) 20 1234 5678 (Monday-Friday, 9 AM - 6 PM GMT)
- Online Form: Use our accessibility feedback form
- Response Time: We aim to respond within 2 business days
9.1 What to Include in Your Feedback
To help us address your concern quickly, please include:
- Description of the accessibility issue
- URL or page where the issue occurred
- Assistive technology being used (if applicable)
- Browser and operating system information
- Steps to reproduce the issue
10. Alternative Access Methods
If you experience difficulties using our website, we offer alternative ways to access our services:
- Phone Booking: Call our customer service team for assistance with bookings
- Email Support: Send detailed requests via email for personalized assistance
- Live Chat: Use our accessible live chat feature for real-time support
- Mobile App: Our mobile application includes enhanced accessibility features
11. Legal Compliance
We are committed to complying with applicable accessibility laws and regulations, including:
- UK: Equality Act 2010
- EU: European Accessibility Act (EAA)
- US: Americans with Disabilities Act (ADA)
- International: UN Convention on the Rights of Persons with Disabilities
12. Continuous Improvement
Accessibility is an ongoing commitment. We regularly:
- Review and update our accessibility policies
- Conduct accessibility audits and testing
- Implement user feedback and recommendations
- Stay informed about new accessibility standards and technologies
- Train our team on accessibility best practices
Our Accessibility Promise
We are committed to making AboveTheWings accessible to everyone. If you encounter any barriers or have suggestions for improvement, please don't hesitate to contact us. Your feedback helps us create a more inclusive travel booking experience for all users.
13. Contact Information
For accessibility-related inquiries or support:
- Accessibility Team: accessibility@abovethewings.com
- Customer Service: support@abovethewings.com
- Phone: +44 (0) 20 1234 5678
- Address: AboveTheWings Ltd, England & Wales (Company No: 15119005)
This accessibility statement was last reviewed and updated on December 2024. We will continue to review and update this statement as we make improvements to our platform.
